# Troubleshooting

Resolve access, funding, provider, and confirmation issues without repeating a paid action.

State: Help · Updated September 18, 2026

## I can see the site but cannot enter the studio

Sign in with the GitHub account authorized for the private pilot. If the message says the account is not invited, switch GitHub accounts and try again. A connected Solana wallet does not grant studio access. Return to the product walkthrough while the site owner resolves studio access.

There is no public support inbox or community support channel configured yet. Send the site owner the exact message and the page where it appeared through your existing contact.

[Continue the walkthrough](/#funding-loop)

## An action stopped or the response was lost

Use Retry saved request when it appears. Do not clear browser storage while resolving a pending operation: it may contain the saved request identity. Refresh the workspace to inspect whether the first action already committed.

For a paused project, choose Resume project before starting new work. If a daily cap is reached, review reserved jobs or wait for the next UTC day. Adding credits does not raise the daily limit.

## Image recovery: pending, failed, or needs review

| Problem | Recovery |
| --- | --- |
| Generating | Check the same saved job. Reopen the studio to collect a result. |
| Image could not be saved | Retry the result check; it reuses the accepted provider request. |
| Needs review | Match the original request in provider history before recovery. Do not submit another image to repair a lost receipt. |
| Provider record cannot be recovered | Keep the job unresolved until reviewed. Reviewed closure releases a work slot, not the allowance or history. |
| Two requests already active | Collect or review existing requests before generating again. |
| Setup required / authentication failed | The operator must fix the provider connection or credit. Do not paste API keys into prompts. |

## Wallet, faucet, or network problems

| Problem | Next step |
| --- | --- |
| No wallet detected | Open a wallet-enabled browser and enable devnet support. Use Check for wallets. |
| Faucet rate limit | Use the official faucet link or try later, then refresh the displayed balance. |
| Insufficient test SOL | Fund enough to cover the rent and fee shown in review. |
| Signing cancelled | No launch is confirmed. Review and sign when ready. |
| Transaction pending | Use Recheck transaction; do not start a second mint. |
| Wrong network or changed transaction | Stop and review the wallet/network settings. Only the reviewed devnet transaction is accepted. |

## Send a useful issue report

Share privately with the person who gave you access. Do not assume an unsolicited account claiming to be Aftermark support is authorized.

1. **Describe the action.** Include the page, what you clicked, and what you expected.

2. **Include the evidence.** Copy the visible error code or request/job ID and the approximate time with timezone. For a launch issue, include the public devnet transaction signature if available.

3. **Keep credentials out.** Never include private keys, seed phrases, API credentials, sign-in codes, or a complete private export in a public message.